Frequently Asked Questions

Due to Victorias large base of regular clients she is unable to accommodate bridal groups.

Yes!

While majority of the regulars will be on Victoria’s client list for life! there is always clients who come and go for various reasons: relocating to another city, having a baby and changing jobs or work hours are the most common.

New clients are welcome to join the client waitlist here

 

DM Victoria on instagram and ask if she has any gaps to fill if you are just wanting a one off appointment.  If you are wanting a 3-4 weekly appointment on repeat, please join the client waitlist here

You are booking Victoria’s time exclusively – she can not offer this timeslot to anyone else.  The deposit is to protect her salon and income from losses, should a client late cancel (less than 24hrs notice) or no-show the appointment.

You wil receive a 48hr reminder.  This allows a generous window of time to get in touch and cancel or reschedule asap.

For clients who don’t need any additional cuticle, shaping or rebalance work – all appointments generally have enough time for some simple art.  For clients who need extra cuticle and nail work, please get in touch to chat about prebooking some extra time for art, prior to selecting your slot.  You can send an inspo pic through to instagram.

Please text Victoria with at least 24hrs notice  0284165582

With at least 24+ hours notice

With less than 24 hours notice

You may be invoiced a 50% cancellation fee to cover the loss of income with the late notice of cancellation.

Victoria reserves the right to discontinue booking clients who cause a loss to the business with late cancellations or no-shows.

Please text VS on 028 416 5582 and let her know how far away you are.  Your service may need to be adjusted to fit into the remaining time available.

Victoria’s current work hours are:
Monday to Friday: 8.45am – 3pm

The last appointment for the day is 1.45pm

After working long days (9am-8pm) for ten years – she discontinued working evenings mid 2022

Gift vouchers have been discontinued.

Address

9 Kingsbridge West, Burwood, Christchurch 8083

Contact us

Salon cellphone: 028 416 552

Email: victoria@vsnails.co.nz 

HEALTH & SAFETY

All clients have a full consult at their first visit with progress and design consults each visit thereafter.

Salon surfaces are sanitized between each and every client.
We use a fresh set of sterilized tools and disinfected towels per client.

SALON etiquette

  • Please enter the salon no earlier than 5 minutes before your appointment.
  • Please sanitize your hands (located to the right as you walk in) and take a seat if Victoria is with a client.
  • Victoria’s preference is that you don’t bring children or pets to your appointment.